Legal stuff

Your privacy

We guarantee that you won’t ever receive junk mail, unwanted email, spam or telemarketing calls from us or anyone else as a result of becoming one of our customers.

All communications with us will be confidential. We won’t pass your information or data to any other organisation (unless you ask us to, of course). We won’t communicate with you except where it is necessary to advise you about some aspect of your dog’s diet or health, to provide you with information relating to our delivery, products or services or because you have specifically asked us to.

A few other points. We use tight security procedures to make sure that any information you give us remains secure. We will never disclose your information or data to a third party without your express permission unless we are ordered to by the courts (although it is hard to imagine circumstances in which, say, the prevention of terrorism legislation could have any bearing on dog treats).

What happens to the information you give us? We treat it as if it is a sacred trust. We keep it secure on our computer systems and, naturally, will never ever share it with any other commercial organisation.

Also, just say the word and we will destroy all your records and never bother you again. Incidentally, we won’t ever make a nuisance of ourselves by sending you unwanted emails or making bothersome phone calls. If you want to know more (or to ask us to remove your details from our computer), please email info@beautifuljoes.com

Terms and conditions

These terms and conditions are – and this won’t surprise you – our terms and conditions. There isn’t really much to say about them except that we have bullied our solicitors into writing them in something approximating plain English and we have avoided sneaky little small print.

Scope

These terms and conditions are effective from 1 January 2014 until further notice. These terms and conditions apply to (a) any orders made using our website, (b) any orders made in writing and (c) any orders made verbally. In fact, they apply to all orders.

Who we are

Our company name is The Darling Experiment Limited.

Our registered office is Unit 2, Uffcott Farm, Uffcott, Wiltshire SN4 9NB

Our company number is 6862946.

Our kitchens and packing facility are located in Pewsey, Wiltshire. We are not open to the public but visitors are welcome by appointment.

Our postal address is:

Beautiful Joe’s, Darling’s House,
1-3 Salisbury Road,
Pewsey,
Wiltshire SN9 5PZ

Blanket get-out clause relating to the information on this site

There is information about dog treats, dog health and other dog-related subjects on this website. Our solicitor insisted that we make a number of points clear with regard to this information.

The information contained in the material in this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make (or refrain from making) any decision or take (or refrain from taking) any action.

The Darling Experiment Limited does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website or the reliability of the access to this website.

In no event do we accept liability of any description, including liability for negligence for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

The Darling Experiment Limited makes no warranty that this website (or websites which are linked to this website) is free from computer viruses or any other malicious or impairing computer program.

The pages contained in this website may contain technical inaccuracies and typographical errors (in fact, it’s bound to).

The information in these pages may be updated from time to time and may at times be out of date.

We accept no responsibility for keeping the information on these pages up to date or liability for any failure to do so.

Delivery

The Darling Experiment Limited will process your order promptly and will deliver it as soon as we reasonably can.

In the unlikely event that any of the products are not in stock, delivery may be delayed. We will keep you informed via email (or telephone if you have not supplied an email address) of the progress of your order and offer you a partial shipment.

Should delivery be undertaken in several stages for technical or logistic reasons, shipping costs will only be applied once.

Payment Privacy

We take card payment security very seriously which is why we use a secure PCI (Payment Card Industry) compliant Payment Service Provider (Total Web Solutions) to handle the card data encryption and authorisation. When paying by Credit or Debit card you will be re-directed to a secure PayPage and asked to enter your card details. Upon completion you will be directed to a confirmation order page. Should you encounter any problems when completing you order please call 0167 2620 360.

Returns policy

We are proud to say that almost all our customers come to us by word of mouth. In order to ensure that we maintain our reputation for quality, service and integrity we guarantee that your treats will arrive in first-class condition on the promised date. If you are dissatisfied with the quality of our treats simply follow the instructions in the delivery package and we will refund the cost in full and without argument.

This returns policy does not affect your statutory rights.

Subscriptions

By purchasing a Monthly Subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the then-current subscription rate. To cancel your Monthly Subscription all you have to do is write, call or email us and we will do it for you.

Hat-eating taste guarantee

If your dog doesn’t tell you immediately and in perfect English (even if he or she has only ever spoken another language, say Mandarin), that our treats are the very best he or she has ever tasted, we’ll refund your money in full and send you a photograph of us actually eating our hats. Under these circumstances we will, of course, expect to receive back all but 10g of the treats supplied. If your dog has eaten more than 10g of our treats, the deal is off and our guarantee is null and void and our hats can breath a huge sigh of relief. Incidentally, we reserve the right to choose the hat we eat and to prepare and season it to taste.

Jurisdiction

Our business is located in England and governed by English law, and the exclusive jurisdiction of the English courts will apply.